Zenith Bank of Nigeria Plc, one of the new generation banks rated to be the best in the country recently emerge in network malfunctions where customers believes is handiwork of the hackers.
As at the time of filing this report, customers can not withdrawl money from their account, can not transfer money from their accounts. This however increas e panic in the banking industry in Nigeria.
1st Bank of Nigeria Plc, the oldest bank in Nigeria is alwo embroglio in Network failure. 12m First Bank customers stranded as banking platforms collapse
Over 12million customers of First Bank Nigeria, were on Tuesday stranded as the bank’s digital platforms break down.
It was gathered that the all through October 1st, the independence day celebration, customers were unable to access the bank app and were unable to make any financial transactions.
Angry Customers have called out the bank as they expressed frustration over inability to carryout financial transactions throughout the day.
“First bank has frustrated my business transactions,” a visibly angry customer said in short message on Tuesday. He continued, “I can’t make payments for my orders and I will be forced to patronize third party,” he said.
Also speaking, Olakunle Olabintan, took a swipe on the bank, saying the bank’s app shouldn’t have failed on a public holiday when people are marrying.
“First Bank embarrassed me yesterday as I couldn’t pay for all what I purchased after taking my family out for leisure. I didn’t have an ATM as I rely solely on my banking app, now, see how they messed my family and I up,” Olabintan stated.
Another Customer, Kolade Ojo, asked customers to dump the bank, saying he has been restricted from accessing his money in the last 24 hours
“First bank banking app has been down for more than 24 hrs. That means if you had any emergency or need for your money the card will fail & you won’t access your bank app. Remove every penny you have with them once the network is back. Don’t let them embarrass you,” Ojo advised.
However, First Bank has confirmed the collapse of its banking platforms but refused to comment on when it would be rectified.
A statement sent to customers only stated that the bank is working to rectify the breakdown and asked for customers’ patience.
“We are aware that you may be experiencing some challenges in transacting on our FirstMobile platform.
We do apologise and ask that you bear with us as we are currently working on rectifying this issue in the shortest possible time.”
But, as at the time of filling this report by 15:50am on Wednesday, the banking app was yet to come up.
